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I see a lot of CIOs spending a lot of time — which is very important to do — on major business initiatives. But I often see an inadequate amount of time spent where the day-to-day, most frequent touchpoints are, which is with all the other ways the people in the company are their users. One of the big changes that has come with the mass consumerization of technology is that IT needs to flip that around a little and spend more time focusing on the overall employee experience.

from Google’s CIO on How to Make Your IT Department Great .
So happy to see that I’m not alone: before asking to sit at the ‘business table’ , dear CIOs, be sure to know how to do your homework first!
Incidentally this means you should have an IT background 😉

“We build a system all about interchangeable people, because factories are made of interchangeable parts. […] And so we built schools, that’s what school was for [to prepare people to work in a factory]”

“What people does quite naturally is, if it’s work, try to figure out how to do less, and if it’s art, they try to figure out how to do more!. And when we put kids in the factories we call school, the thing we build by indoctrinate them into compliance, why are we surprised by the question “will this be on the test?”


Roberto DAngelo and Francesca Fedeli thought their baby boy Mario was healthy — until at 10 days old, they discovered hed had a perinatal stroke. With Mario unable to control the left side of his body, they grappled with tough questions: Would he be “normal?” Could he live a full life? The poignant story of parents facing their fears — and how they turned them around.

via Roberto DAngelo + Francesca Fedeli: In our babys illness, a life lesson | Video on

My friends Roberdan and Francesca gave this great talk at TED 2013: I’m very proud of them.


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