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my goal is to share and describe a service model generation canvas that intentionally parallels the visual layout of the BMGEN canvas, but that presents ideas I wrote about in my book, Service Innovation (McGraw-Hill 2010), along with other more recent thinking I have concerning service excellence.
Briefly, I believe that a canvas specific to service models is important because most services have unique elements that deserve special attention, including the important role of frontline service providers, direct interactions between customers and the company, the inseparability of service production and consumption, and the more direct effect of corporate systems and capabilities on the customer experience.
via Service Model Generation | Service 360 Partners.
PierG
At Techcrunch Disrupt I interviewed about 30 companies over three days. Most of them showed me that their apps are being developed on iOS first and they back up Dave Morin’s reasons why they go iOS first.
via Context is the new battleground between Android and iOS — Scobleizer.
Want the latest news from Techrunch Disrupt? Read Scoble post.
PierG
I’ve collected some resources about “UX and friends” and I want to share them with you. I hope they can inspire or be helpful!
Our User eXperience (UX) Reading List
http://uxpassion.com/blog/various/user-experience-ux-reading-list
UX Design as a Two-Way Conversation
http://uxmag.com/articles/ux-design-as-two-way-conversation?utm_tone=sf
Developing UX Agility: Letting Go of Perfection
http://www.uxmatters.com/mt/archives/2012/06/developing-ux-agility-letting-go-of-perfection.php
Our User eXperience (UX) Reading List
http://uxpassion.com/blog/various/user-experience-ux-reading-list
PierG
I’ve collected some resources about “UX and friends” and I want to share them with you. I hope they can inspire or be helpful!
SEO & UX – Working together to make your site better
http://www.portent.com/blog/seo/seo-ux-working-together.htm
5 Reasons Why Metaphors Can Improve the User Experience
http://sixrevisions.com/user-interface/5-reasons-why-metaphors-can-improve-the-user-experience/
“4 UI Lessons For Instagram, From Facebook’s New Instagram Clone prsm.tc/QnviC5 via @prismatic”
– Piergiorgio Grossi
“Eyes On Pinterest: How People Look at Your Boards prsm.tc/13xqVh via @prismatic”
– Piergiorgio Grossi
PierG
I’ve collected some resources about “UX and friends” and I want to share them with you. I hope they can inspire or be helpful!
Super useful online tools to work with images
http://www.catswhocode.com/blog/super-useful-online-tools-to-work-with-images
New Design Practices for Touch-free Interactions
http://uxmag.com/articles/new-design-practices-for-touch-free-interactions
7 Basic Best Practices for Buttons
http://www.uxmatters.com/mt/archives/2012/05/7-basic-best-practices-for-buttons.php
Building a modern grid system
http://www.netmagazine.com/tutorials/building-modern-grid-system
PierG
Let’s face it, working in an Agile fashion is hard. It requires paying attention to what you’re doing and the results of that. It requires thinking and making choices. It requires honoring the thoughts and feelings of those around you. None of this is easy stuff.
via George Dinwiddie’s blog » Post-Agile?.
What’s your thought?
PierG
I’ve collected some resources about “UX and friends” and I want to share them with you. I hope they can inspire or be helpful!
Is the New Facebook Timeline a Failure in Design?
http://www.jeffbullas.com/2012/05/03/is-the-new-facebook-timeline-a-failure-in-design/
A Persona Template
http://www.romanpichler.com/blog/agile-product-innovation/persona-template-for-agile-product-management/
37 Best Wireframing, Prototyping and Mockup Tools for Web Design and Planning
http://www.quertime.com/article/arn-2012-05-02-1-37-best-wireframing-prototyping-and-mockup-tools-for-web-design-and-planning/
How text editing on the iPad should be prsm.tc/VH36XV via @prismatic
PierG
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PierG (aka Piergiorgio Grossi) 