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my goal is to share and describe a service model generation canvas that intentionally parallels the visual layout of the BMGEN canvas, but that presents ideas I wrote about in my book, Service Innovation (McGraw-Hill 2010), along with other more recent thinking I have concerning service excellence.

Briefly, I believe that a canvas specific to service models is important because most services have unique elements that deserve special attention, including the important role of frontline service providers, direct interactions between customers and the company, the inseparability of service production and consumption, and the more direct effect of corporate systems and capabilities on the customer experience.

via Service Model Generation | Service 360 Partners.

PierG

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At Techcrunch Disrupt I interviewed about 30 companies over three days. Most of them showed me that their apps are being developed on iOS first and they back up Dave Morin’s reasons why they go iOS first.

via Context is the new battleground between Android and iOS — Scobleizer.

Want the latest news from Techrunch Disrupt? Read Scoble post.

PierG

I’ve collected some resources about “UX and friends” and I want to share them with you. I hope they can inspire or be helpful!

Our User eXperience (UX) Reading List
http://uxpassion.com/blog/various/user-experience-ux-reading-list

UX Design as a Two-Way Conversation
http://uxmag.com/articles/ux-design-as-two-way-conversation?utm_tone=sf

Developing UX Agility: Letting Go of Perfection
http://www.uxmatters.com/mt/archives/2012/06/developing-ux-agility-letting-go-of-perfection.php

Our User eXperience (UX) Reading List
http://uxpassion.com/blog/various/user-experience-ux-reading-list

PierG

In my readings I’ve collected some resources about “Social Media” and I want to share them with you. I hope they can inspire or be helpful!

“How To Manage Hundreds Of Social Media Accountsprsm.tc/mO5vJx via @prismatic”

16 Ways Educators Can Use Pinterest [Infographic]
http://socialtimes.com/16-ways-educators-can-use-pinterest-infographic_b97520

52 Cool Facts And Stats About Social Media (2012 Edition)
http://www.prdaily.com/Main/Articles/f7f476ae-8f77-4cc3-a649-06c4b9c9bfb5.aspx

The Ultimate Social Media Profile
http://www.jeffbullas.com/2012/06/07/the-ultimate-social-media-profile/

PierG

I’ve collected some resources about “UX and friends” and I want to share them with you. I hope they can inspire or be helpful!

Super useful online tools to work with images
http://www.catswhocode.com/blog/super-useful-online-tools-to-work-with-images

New Design Practices for Touch-free Interactions
http://uxmag.com/articles/new-design-practices-for-touch-free-interactions

7 Basic Best Practices for Buttons
http://www.uxmatters.com/mt/archives/2012/05/7-basic-best-practices-for-buttons.php

Building a modern grid system
http://www.netmagazine.com/tutorials/building-modern-grid-system

PierG

Let’s face it, working in an Agile fashion is hard. It requires paying attention to what you’re doing and the results of that. It requires thinking and making choices. It requires honoring the thoughts and feelings of those around you. None of this is easy stuff.

via George Dinwiddie’s blog » Post-Agile?.

What’s your thought?

PierG

In my readings I’ve collected some resources about “Social Media” and I want to share them with you. I hope they can inspire or be helpful!

3 Ways To Work Smarter Using Google+ Hangouts
http://www.fastcompany.com/1836153/3-ways-to-work-smarter-with-google-plus-hangouts

Why Measuring Social Media MATTERS
http://socialmediatoday.com/bryan-kramer/500311/why-measuring-social-media-matters

8 Social Media Tactics for Higher Education Used by MIT
http://socialmediasun.com/social-media-tactics-for-higher-education/

You?ll never believe how LinkedIn built its new iPad app prsm.tc/uKsKOp via @prismatic”
– Piergiorgio Grossi

PierG

I’ve collected some resources about “UX and friends” and I want to share them with you. I hope they can inspire or be helpful!

Is the New Facebook Timeline a Failure in Design?
http://www.jeffbullas.com/2012/05/03/is-the-new-facebook-timeline-a-failure-in-design/

A Persona Template
http://www.romanpichler.com/blog/agile-product-innovation/persona-template-for-agile-product-management/

37 Best Wireframing, Prototyping and Mockup Tools for Web Design and Planning
http://www.quertime.com/article/arn-2012-05-02-1-37-best-wireframing-prototyping-and-mockup-tools-for-web-design-and-planning/

How text editing on the iPad should be prsm.tc/VH36XV via @prismatic

PierG

I’ve collected some resources about “UX and friends” and I want to share them with you. I hope they can inspire or be helpful!

Usability Design Considerations for Web Forms
http://www.onextrapixel.com/2012/04/13/usability-design-considerations-for-web-forms/

The Death of the Wireframe? Towards An Integrated Approach to UX Design
http://www.fabernovel.com/en/blog/284-the-death-of-the-wireframe-towards-an-integrated-approach-to-ux-design

The New Google+ Is More Beautiful Than Facebook
http://www.fastcodesign.com/1669497/the-new-google-is-more-beautiful-than-facebook-but-it-doesn-t-matter

PierG

In my readings I’ve collected some resources about “Social Media” and I want to share them with you. I hope they can inspire or be helpful!

To Follow or Not To Follow: Should Small Businesses Follow Everyone Back on Twitter?
http://mashable.com/2012/03/11/follow-twitter-business/

What CRM Means In a Social Age | DigitalNext: A Blog on Emerging Media and Technology – Advertising Age
http://adage.com/article/digitalnext/crm-means-a-social-age/233712/

I Quit Path
http://www.readwriteweb.com/archives/i_quit_path.php

Clean Up Your Mess of Social Networks This Weekend
http://lifehacker.com/5897950/clean-up-your-mess-of-social-networks-this-weekend

Facebook and Twitter should be used in schools as learning tools, says new report
http://www.walesonline.co.uk/news/education-news/2012/03/29/facebook-and-twitter-should-be-used-in-schools-as-learning-tools-says-new-report-91466-30648121/

PierG

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