I see a lot of CIOs spending a lot of time — which is very important to do — on major business initiatives. But I often see an inadequate amount of time spent where the day-to-day, most frequent touchpoints are, which is with all the other ways the people in the company are their users. One of the big changes that has come with the mass consumerization of technology is that IT needs to flip that around a little and spend more time focusing on the overall employee experience.
from Google’s CIO on How to Make Your IT Department Great .
So happy to see that I’m not alone: before asking to sit at the ‘business table’ , dear CIOs, be sure to know how to do your homework first!
Incidentally this means you should have an IT background 😉