Scale is a solved problem. We know how to do stuff at very, very large scale — if by stuff you mean “churning out the same widget, a billion times over”. What we don’t know how to do is the opposite of scaling up: scaling down an institution, to make a difference to a human life. Lives are singular; and for institutions to truly matter in human terms, they must go beyond the homogeneous, to the singular.

via If You Were the Next Steve Jobs… – Umair Haque – Harvard Business Review.