A small example of thinking at your job not as a simple sequence of tasks but as an experience to give to your customer.
I have a person who’s helping my family in doing the house cleaning and other stuff like that. She comes once a week for few hours and almost fix everything. She is very passionate, energetic and give her own ‘touch’ to what she does.
Here is an example in the picture: she combined the tape and the pens that where on small piece of furniture in this way. It was not required, it was my fault leaving that stuff aroung but .. she did it. And when I saw it in the evening I smiled and though ‘thank you’🙂