As usual, here is my live twitting from the UX Conference 2011 in Lugano. Please note that I have a specific Twitter account for live twitting from events: PierGLive.

  • To complicate is easy, to simplify is hard. Great finish. Great talk. Thx @Folletto #uxcon11
  • If you want to be social: YOU CAN’T FAKE #uxcon11
  • Zappos ha premiato una persona del supporto x’ è stata 12 ore al telefono con un cliente per risolvere un problema #stopUsingROI #uxcon11
  • We really think of Zappos brand as about great service, and we just happen to sell shoes #uxcon11
  • j.mp/su-pdf … download the RICE checklist #uxcon11
  • Competition, excellence, curiosity, affection: the motivational diamond #uxcon11
  • @leeander yes … and it’s not me🙂 #uxcon11
  • Complex systems must be simplified (to manage them) but not banalized (otherwise results are wrong) #uxcon11
  • PierG: tablets (and smartphone) are pushing consumerization. CIOs: wake up!!! #uxcon11
  • Why doctors will accept to make presentations with iPads? Because they already have it!!! #uxcon11
  • UX highlights the experiential, affective, meaningful and valuable aspects of human computer interaction #uxcon11
  • We have to balance the cognitive overload: too high is evil … too low is evil #uxcon11
  • You should work on high level points to make them WOW points #uxcon11
  • Define, understand, find, design, lean = evolutive experience design #uxcon11
  • As users/consumers we now EXPECT. If Starbucks gives you free wifi you expect wifi from your local bar #uxcon11
  • The ideal experience does move continuously … and it’s personal: so movable from the designer point of view #uxcon11
  • To design is a human process, and it’s a learning and discovering experience @lucamascaro #uxcon11
  • As users / consumers we now PRETEND. If Starbucks give you free wifi, you pretend free wifi also from your local bar! #uxcon11
  • Tasks during testing shouldn’t suggest any specific path #Carniato #uxcon11
  • Remember THE message: Personas is not the voice of our prejudices #Tassistro #uxcon11
  • We have to continuously push Personas to work with us #Tassistro #uxcon11
  • Question 1: how many personas do we want? Golden rule: between 3 and 6 #Tassistro #uxcon11
  • Personas do not belong to our ideas (or prejudices): they should be used to give voice to people #uxcon11
  • I know MS Project … and I try to avoid it as much as I can🙂 #Tassistro #uxcon11
  • Once, when you used to compile, you had to wait … #uxcon11
  • Alan Cooper, the father of Personas. He was a developer #uxcon11
  • Personas are key: they help us to avoid prejudice #uxcon11
  • Francesca Tassistro – Creative Lead @ Avanade #uxcon11
  • User Research activities are growing … at least looking at revenues🙂 @lucamascaro #uxcon11
  • It’s not clear where UX starts and ends. What’s important is that we are all dealing with experience and interaction #uxcon11
  • Design is changing how companies are organized internally #uxcon11

 

PierG