The best tool you can use in face to face communication are questions. Questions help a lot in achieving a good level of listening capabilities and you know listening is the key.

Of course it’s important to understand how to ask questions and which kind of question to ask.

The risk is falling down in the Teacher’s pet syndrome: and there is nothing more irritating than someone asking stupid questions or trying to manipulate you.

Read next post for some more advice.

PierG