<< Thank you Hal and congratulations: you did an excellent job >>
How much does it take? 5 seconds! How big is the result? HUGE: it makes both happy, more willing to share, more willing to do, more willing to improve ….
And the emotional reward is huge even if:
- the ‘job’ was small
- it’s not completely true that he did an excellent job.
So why don’t we use it more?