As you know, if you read this blog, few days ago we run into a replacement of all keys that are used for automatic coffee machines or other automatic dispensers.
A pretty easy task: you just need to return your key, and the give back a new one with the correct amount of money charged. A straightforward task that has be done for hundreds of people an surely CAN BE DONE POORELY.
With my surprise, they did a great job. A guy came next to the dispenser with a small magic box and sample instructions:
- plug the old key in the first hole
- plug the new key in the second hole
- wait for an OK message (all money transferred and key activated) in a small visor
- … and that’s all: less than 10 seconds including a smile and a ‘thank you’
P.S. Interesting how such a simple event can lead to (by now) two blog posts 🙂