I’m surrounded by IT people complaining on how IT is not well considered, is not important enough, is not taken into account when there are important decisions to make …

I don’t have the receipt but I know that one key is communication: look at a (almost) real life email from an IT dept to their key users:

Job ABC12 that feeds table def123 of app1 had a problem also this night.
It’s your responsibility to inform all other users.

I think that IT people has to work A LOT on communication before talking about ‘aligning IT strategy with business strategy’ … and that some boss has to kick some ass.


P.S. Image courtesy of DailyPic, under this Creative Commons License