Bureaucracy is the structure, and set of regulations in place to control activity […]. It is represented by standardized procedure (rule-following), […]. In practice the interpretation and execution of policy can lead to informal influence. Wikipedia
It’s interesting how the term bureaucracy has a negative undertone when you suffer the consequences of it, while has a positive undertone when it’s related to your job and how it helps you in giving a better service.
To tell the truth, in that second case, you don’t call it bureaucracy, you call it: process, or procedure, or … something cool 🙂