Looking at different scenarios, I think there are two different kind of ‘change’:
- Technical change
- Innovative change
Technical change is that kind of change where some answers are known. This is the field of your technical gurus (whatever technical might mean in your business). You can gift your experts with this kind of change: they will cope with it and have some fun.
Innovative change is that kind of change where (almost) no answer is known. We are in a complete new field: new paths has to be found, new paradigms … this is where something more has to be put in place. And I’m not sure ‘experts’ play a big role in this kind of change.