Boss <<I have a problem with that service, did you do any action on it?>>

SysEngineer <<no!>>

Boss <<Are you sure?>>

SysEngineer <<yes!>>

Boss <<Are you REALLY sure?? Nothing at all?? >>

SysEngineer <<Well, we did something on the infrastructure but it shouldn’t have any impact on that service>>

Boss <<Are you sure?>>

SysEngineer <<Mmmhhh, wait a moment (… few seconds of fast key typing …): try now. Is it working?>>

Boss <<Yes!>>


I could write the same for any typical IT role!