Here is a user request: “I URGENTLY need a network printer in my office so that all my directs can print in a more efficient way, if they need it

Wait a moment “I have to print this document” is an URGENT need. “Having that printer” is an investment that a manager should evaluate and plan according to company’s procedures.

How can we, as IT professional, REALLY give value to users?

I just have standard (and almost useless) answers: align IT and business goals, create more awareness in our users, improve procedures, create trust ….

Yes, yes all this helps but it doesn’t make the difference: you might have a better service with a slightly less unsatisfied user.

Do you have a solution?