Here is what the article is about: you have a problem and you find a solution. This solution has just a minor side effect: it requires people to change what they are doing. And, guess what, they are doing resistance. Have you ever lived such a situation (in both roles)? 🙂
The author of the original article, Dale H. Emery, found four factors that prevent people to do or not to do what they are asked for:
- expectations about the request
- communication about the request
- the relationship with the person making the request
- influences from the environment
These factors belong to the three questions everyone asks himself when you try to convince him:
- Will I be able to do this?
- If I do it, what will be the results?
- Do I want those results?
Have a look at the article and give me your feedback.