I’m reading “In search of Business Value – Ensuring a return on your technology investment” by Robert McDowell and WIlliam L.Simon.

Just at the beginning, they tell a story of a manager being hired to be the CIO of a big bank.

He did three things first:

  1. change hiring practices: they started hiring new people not only on technical skills but above all over interpersonal, communication skills.
  2. release frequently and continuously: they started to release EVERY MONTH a brand new thing with the proper communication (VPN access, webmail …)
  3. teach more effective communication: he hired two communication experts not to talk to users but to pair his team to be more effective.

I think it’s an interesting approach: isn’t it?

PierG

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