I’m reading “In search of Business Value – Ensuring a return on your technology investment” by Robert McDowell and WIlliam L.Simon.
Just at the beginning, they tell a story of a manager being hired to be the CIO of a big bank.
He did three things first:
- change hiring practices: they started hiring new people not only on technical skills but above all over interpersonal, communication skills.
- release frequently and continuously: they started to release EVERY MONTH a brand new thing with the proper communication (VPN access, webmail …)
- teach more effective communication: he hired two communication experts not to talk to users but to pair his team to be more effective.
I think it’s an interesting approach: isn’t it?