My boss uses to say:
if you don’t give an answer to your customer, he will find a solution by himself
The dilemma of every service provider (of any kind) is often giving a good solution or a fast solution.
This is our business but, as my coach Roberto says: perfection is the opposite of action. And we don’t want to make ourselves a debt giving wrong (fast?) solutions.
I don’t have an answer and I’m sure some of my agile friends have some good ones: I hope they will share them with us in this blog.