If you have ever heard about NLP (Neuro Linguistic Programming) you know what ‘be in rapport’ means. If you are not familiar with this concept, it is that feeling of being ‘in sync’ with someone.
What the NLP guys say is that you can train yourself so that it’s easier for you to be in rapport with people. The purpose (among others) is to establish a better communication channel between individuals to have a more effective communication.
Now, being in rapport is usually a matter of gestures, eye contact, body language, breath … and I think it can also be done, in some way, via email.
I cannot match ‘physical’ things but I can still match something:
. type of email
. VAK (Visual, Auditive, Kinestethic)
. tone
… to be continued …
PierG
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PierG (aka Piergiorgio Grossi) 
5 comments
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July 13, 2006 at 6:07 pm
Mark Horstman
PierG-
I agree – it can be done in email as well. There are many clues, and once one starts looking, they get easier and easier to see. It’s a great way to increase communication and reduce the chances of a misunderstanding.
Let’s keep each other posted on our efforts.
Mark
July 27, 2006 at 9:01 pm
Indefinite Articles » Carnival Of The Agilists - July 27th, 2006
[…] PierG has a series of discussions about improving communications in email (part 1 of 4). Previous thoughts on communications are here and here. […]
August 23, 2006 at 1:58 pm
PierG » Effective communication via e-mail
[…] When I wrote my posts on ‘Be in rapport via e-mail’ (here is the first one), I was not aware of this presentation by Mark Horstman called: How To Create Relationships And Make The Ask. […]
October 26, 2006 at 11:02 am
(luKa)
E-mail per comunicare
April 7, 2007 at 9:13 pm
Thomas
I think that rapport in emails is as essential as in direct communication. Best example is a SPAM mail. Spammers do not have rapport, we just delete their mails ( well most of us ) where as You are reading a subscribed newsletter with a completly different mindset.