… continue from previous post …

Using all these gathered data, put a price to every service you provide : share it with the company, benchmark with the market.

Define a set of apps/services/things you make AND support. Share it. You are not paied to do EVERYTHING, and do it NOW.

Define and share clear approval/authorization paths. You own the techonolgy, you are not the HR dept or similar.

When you track all these info: publish it. Create a Tableu de Bord.

Measure customer satisfaction! How??? Here I need your help!!

PierG

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