Great link on effective listening: http://sklatch.net/thoughtlets/listen.html .

Michael Webb writes about communication barriers AND the way to remove these obstacles.

Basically 8 barriers:

  • knowing the answer
  • trying to be helpfull
  • treating discussion as competition
  • trying to influence or impress
  • reacting to red flag words
  • believing in language
  • mixing up the forest and the trees
  • over-splitting or over-lumping

PierG