“We need to do an assesment” it’s the most used sentence in IT.
Well, I can see what’s behind this intent: we care about you, we want to tailor a solution for your specific needs …. AND I appreciate that.
My point is that if YOU are the professional and expert in this field, its better that YOU tell me a set of standard solutions I need to follow: best processes, best practices, best tools ….
If the future of information technology is becoming a utility, it’s better that we start thinking that in the world there are people having the same problems that we have and that having standard solutions (with a certain degree of customization) it’s GOOD.
I could tell you many stories where wild customization to systems led companies to a real hell!