When you understand some of these topics, and you start thinking that A LOT of the result of a meeting depends on how you deal with the other human begins in the room, it may happens that you start exagerating the other way.

‘Yes, I understand your point’, ‘I fully agree’, ‘My fault’, ‘I didn’t explain very well’,

What you pretend to say is ‘I’m with you, I see your point, I try to help you to reach a win-win solution’ BUT what they are getting is ‘You idiot! It’s 2 hours I’m explain this stupid thing and you are not getting it!’ (and probably is what you are thinking too 😉 )