I like this post on Eric Mack blog. Here is the quote that’s the heart of the whole post:
if an email takes more than two minutes to respond to, I delete it
A bit ‘extreme’ but … it’s something that we should take in mind while writing to anyone.
PierG
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November 30, 2006 at 4:24 am
Angel Gunawan
Can you please leave your address number and where you live because I’m doing this report about hummingbirds and experts so you will get a letter from me and please respond my project will be due on February Thank you
December 2, 2006 at 5:18 pm
Steven (from Manager Tools)
If you delete the e-mail and make a note to reply via another method (phone, face to face, etc) I can see this being useful.
I see a lot of power in the ability for one person in a group to aska question on behalf of the group (perhaps copying everyone, perhaps not). In this scenario, I think it’s better to use e-mail to Reply to All, and answer the question clearly and correctly for everyone in the group. Well worth the investment of a few extra minutes to avoid repeats of the same question later.