I’ve read this interesting article called ‘The Neuroscience of Leadership’.
It gives us a ‘brain point of view’ of change. This article talks, above all, about organizational change and the concepts are generally applicable.
I just point out few sentences that define the problem:
In many studies of patients who have undergone coronary bypass surgery, only one in nine people, on average, adopts healthier day-to-day habits [...] [even if] they clearly see the value of changing their behavior.
Change is pain. Organizational change is unexpectedly difficult because it provokes sensations of physiological discomfort. [...] In practice, the conventional empathic approach of connection and persuasion doesn’t sufficiently engage people [and] change efforts based on incentive and threat (the carrot and the stick) rarely succeed in the long run.
Focus is power. The act of paying attention creates chemical and physical changes in the brain.
And the solution:
Start by leaving problem behaviors in the past; focus on identifying and creating new behaviors. Over time, these may shape the dominant pathways in the brain. This is achieved through a solution-focused questioning approach that facilitates self-insight, rather than through advice-giving.
I strongly suggest that you read it.
PierG
Technorati: NLP, leadership, agile, management





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August 31, 2006 at 11:58 am
Massimiliano Neri
This article is really interesting. However it is strongly focused on the psychological and physiological aspects of man dealing with change. I’m less interested in understanding why our neurons react in a certain way to change and more interested considering the incentives that are at work there. What I mean is that a view based on economic theory may lead to further attractive considerations.
For example, we can consider our brain like a black box about which we know only few things. We know that people like to follow known behavioural patterns (or protocols) because they are a proven way to coordinate their behaviour with others. Stopping at the red light is a way to coordinate our behaviour with others. We want to reply to emails following a certain protocol, if we want to meet other expectations.
In short, following a behavioural pattern that implies an implicit agreement with others allows for spontaneous social coordination (this is a very brief summary of one of the findings of F. Hayek, Nobel price in economics in 1974).
Now, if you force an individual to change (or an organization) it is clear that you force to trash old proven behavioural patterns in favour of new ones. I’m not interested in considering if the new patterns will be more efficient, I’m just interested to underline that people will be resilient to change because to learn the new patterns they will have to think and make an effort, while the old behavioural patterns allowed coordination with others without even think to it (again, think to the traffic light example).
I guess all I said can be said using economic theory and without even think to the psychological implications of what the individuals think when they have to change.
Max
August 31, 2006 at 1:23 pm
PierG
Max,
as far as I understand, this explanation is a phisical explanation of a behaviour. What you are suggesting is to find an ‘economic theory’ kind of metaphor to describe it.
Anyway, no matter if I’m right or wrong in this sentences, I’d like to have a look at this ‘metaphore’. Any idea?
PierG
September 1, 2006 at 9:04 am
(luKa)
Embrace the change, come ?
September 1, 2006 at 9:26 am
Luca Minudel
Personally I feel more confortable when I lead the change than when I’m pushed to change.
The change by itself brings both risks and opportunities, the fear help me to focus on risk while curiosity and trust help me to focus opportunities.
I need a lot of trust before letting someone else _push_ me to change, and still it must happen in small steps.
I feel a lot more involved and excited when I can put in practices my passed experience (behavioural patterns) to manage and then embrace a change.
This was quite clear to me last winter, I was used to be a senior in quite all the activies then I attended an off-road mountain bike course as a _real_real_ newbie.